Privacy Policy

1. Who we are

Safe Neighbourhoods Toronto (SNT, we, us, or our) is a Toronto-based community advocacy group. For privacy questions, access requests, or complaints, contact our privacy contact at safeneighbourhoodstoronto@gmail.com.

2. Information we collect

We collect only information reasonably needed for the purposes described in this policy, including:

• Information you send us: your name, email address, phone number, organization, message, attachments, and other information you choose to include when you email us.
• Newsletter signups: the email address you provide when joining the SNT newsletter, along with signup time and source. Newsletter signup is voluntary.
• Donation information: information you voluntarily include in an e-transfer or related email. We do not collect card numbers through this website.
• Technical information: IP address, browser and device type, approximate timing, referring page, requested URL, and security or diagnostic logs that may be generated by hosting, content delivery, email, and website infrastructure.
• CMS information: authorized staff credentials and activity may be processed by the third-party content-management service used to publish website content.

Please do not email highly sensitive information, including health information, government identification, financial account credentials, or information about a child, unless it is necessary and you are comfortable sharing it.

3. How we use information

We may use personal information to respond to inquiries, coordinate volunteers and supporters, administer donations and records, communicate about SNT activities where permitted by law, maintain and secure the website, improve our communications, investigate misuse or security incidents, and comply with legal obligations.

We do not sell personal information. We do not use personal information to make automated decisions about you. We do not use information about people experiencing homelessness, residents, or other individuals to create public profiles.

4. Consent and lawful disclosure

Where required, we obtain meaningful consent before collecting, using, or disclosing personal information. You may withdraw consent for a future use by contacting us, subject to legal, safety, record-keeping, or contractual limits. We may disclose information to service providers that help us host, secure, operate, communicate through, or maintain the website and CMS; to professional advisers; to law enforcement or public authorities where legally required or reasonably necessary to protect rights, safety, or the service; or with your direction.

Service providers may process information outside Ontario or Canada. Information processed in another jurisdiction may be accessible to courts, law enforcement, or regulators in that jurisdiction.

5. Email and electronic messages

The website offers an optional newsletter signup. We will use a subscribed email address to send SNT updates and information about our activities only where we have the consent or other legal basis required by Canada's Anti-Spam Legislation. Every commercial message will identify SNT and include an unsubscribe method. To unsubscribe or withdraw consent, contact safeneighbourhoodstoronto@gmail.com. Service or administrative messages may still be sent when reasonably necessary.

6. Cookies, logs, and third parties

The website may use strictly necessary technologies and ordinary server logs for delivery, security, caching, and functionality. The current site has no identified advertising cookie, behavioral profiling tool, on-site payment processor, or analytics tag in the application code. This may change; if it does, we will update this policy and provide any choices required by law.

Links to email, social-media, news, donation, or other third-party services take you to services governed by their own terms and privacy policies. We are not responsible for their practices.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the identified purposes, legal obligations, dispute resolution, legitimate records, and organizational accountability. We use safeguards appropriate to the sensitivity of the information, such as access controls and reasonable technical and organizational measures. No email transmission or internet service is completely secure, and we cannot guarantee absolute security.

8. Your requests and complaints

Subject to applicable exceptions, you may ask what personal information we hold about you, request correction, ask about our use or disclosure of it, or withdraw consent. Send a written request to safeneighbourhoodstoronto@gmail.com. We may need to verify your identity before responding. We will investigate privacy complaints and respond within a reasonable time. If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction.

9. Children and sensitive information

This website is not directed to children under 13, and we do not knowingly request personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where appropriate. Do not use this website or our email address for emergencies; call 911 or the appropriate emergency service.

10. Changes

We may update this policy as our practices or legal obligations change. The effective date above will show when it was last materially updated. Continued use of the website after an update means the revised policy applies to future use, subject to applicable law.